Common Ground
Support

How can we help?

Quick answers first. If they don't cover it, send us a message below.

If you're in danger, don't use this form.

Messages aren't watched around the clock. Call 999 (UK), 911 (US & Canada), 000 (Australia) or 112 (EU). The app's Safety page lists domestic abuse helplines.

Common questions

How do we both sign in?

Each of you makes your own account with your own email and password. One of you starts the shared space and sends the other the invite link from Home. Your partner opens the link, makes their account and taps Join our space.

The confirmation or reset email hasn't arrived

Check your spam folder and wait a few minutes. If you asked for several emails in a row, wait an hour and try once more. Still nothing? Send us a message with the email address you used.

I forgot my password

On the sign-in screen, tap Forgot password? and we'll email you a link to set a new one.

My invite link says it doesn't work

Invite links change when a partner is removed or when someone makes a new link. Ask your partner to send the current one from Home, or from Privacy → Partner places.

What can my partner see?

Only what you choose to share: feelings you share, answers you add, and things like goals and agreements that belong to you both. Your private log, saved drafts, safety settings and reminders are only ever visible to you. Most exercises keep your answers hidden until you've both answered. The app's Privacy page has the full list.

How do we stop sharing a space?

Go to Privacy → Partner places. Leave this space takes you out, and you can delete your data at the same time. Remove partner takes them out straight away and changes the invite link.

How do I delete my account?

Go to Privacy → Your account → Delete my account. It removes your login and everything you've written. Things you created together, like agreements, stay for your partner until they leave too.

Is this therapy?

No. It's a set of structured exercises based on common couples approaches, and it hasn't been reviewed by a relationship professional yet. If you keep getting stuck, a couples counsellor can help.

Send us a message

It goes straight to the person who runs Common Ground. Don't include anything about your partner you wouldn't want someone else to read.

What's it about?

Or email us at .